Annual Report 2018 – 2019

At OntarioMD, value underpins everything we do. As award-winning leaders in the development and deployment of EMR-connected health care technology, we insist on offering tools with measurable clinical value that integrate health care providers centred around patient needs. As trusted advisors to clinicians and their staff, and stakeholder partners to EMR and technology vendors, other health care organizations and government, we pride ourselves on bringing experience and unmatched value to the health care system. Here, we present highlights of how we’ve delivered value to the system in the 2018-2019 fiscal year and how we’ll continue doing so going forward. Read our full Annual Report.

From our CEO and Board Chair

and we have had a remarkable journey to this point delivering on our mandate to support physicians in the adoption and use of electronic medical records (EMRs). That mandate has continued to evolve as we now look forward to increased integration of information systems to support clinicians in their care to patients. For example, early in 2019 we began work with the Ministry, eHealth Ontario and our vendor partners to enable EMR integration with the Digital Health Drug Repository (DHDR) and the Digital Health Immunization Repository (DHIR), enabling access to drug history and drug information at the point of prescribing. We are excited to show the results of this work later this year – delivering on the promise of increasing safety, efficiency and effectiveness. 

on ensuring that we understand and advocate for the needs of clinicians and their patients, to make sure that technology continues to evolve to meet their needs. We have great relationships with our vendors and our health system delivery partners and know that there is more work to do together. Integration is the theme that will carry forward in 2019 as we focus our collective efforts on the best use of health system resources to add value to clinicians with patients at the centre of their care. 

is driving new clinical relationships and collaborations, we will be alongside to support with digital health products and services and change management supports that we strongly believe will make a difference to care delivery. The year ahead looks as promising as the year in review. 

By the Numbers

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How We Add Value

  • 15 year anniversary logo

    For 15 years, OntarioMD has connected clinicians with certified EMRs and integrated health care technology that offer tremendous clinical value through better practice efficiency and patient outcomes. We have connected primary care to digital health tools and we are ready to connect Ontario Health Teams to the digital health tools they will need as part of the ‘digital first’ patient-centred system transformation.

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  • health report manager

    Health Report Manager (HRM) enables hospitals and specialty clinics to deliver patient reports securely to clinicians’ EMRs. This means medical record reports and diagnostic imaging reports can be sent electronically moments after they are transcribed. HRM also includes eNotifications to deliver ADT messages from hospitals to EMRs. HRM has been estimated to save Ontario’s health care system $36 million annually in cost avoidance. Learn more about HRM.

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  • i4c

    In the 2018-2019 fiscal year, we introduced our Insights4Care (i4C) Program, including our innovative, real-time EMR-integrated i4C Dashboard and hands-on practice support for clinicians and their staff through the i4C Advisory Service. In the coming year, we look forward to advancing data quality and patient care by offering both this tool and OntarioMD’s proven change management support to clinicians across Ontario, regardless of geographic location and EMR. Learn more about i4C.

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  • eConsult Deployment

    eConsult gives clinicians timely access to specialist advice and often eliminates the need to send patients for an in-person specialist visit. In addition to deploying eConsult on behalf of the Ontario eConsult Program, OntarioMD has led a pilot to integrate eConsult with clinicians’ EMRs. In 2018-2019, our pilot demonstrated that EMR integration enhances the proven clinical value of eConsult by saving clinicians time and improving workflow, which results in increased eConsult use. Learn more about eConsult integration.

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  • Our online EMR Progress Assessment (EPA) tool is designed to help clinicians understand their current EMR use and understand how else they could be using their EMR and related health care technology to further improve their practice efficiency and patient outcomes. The data provided by completed EPAs also helps OntarioMD customize our change management support to help clinicians reach their goals faster. Learn more about EPA.

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  • Client Services and Engagement

    Putting powerful tools in clinicians’ hands is only part of the recipe for system change. That’s why OntarioMD supports clinician practices to realize clinical value through the EMR and health technology they adopt. Our field staff and Peer Leaders work hands-on with clinicians to ensure their EMR data is optimized, so it can be used to improve patient care and outcomes. In the coming year, OntarioMD looks forward to strengthening our support offering through i4C Advisory Service, part of our new Insights4Care Program. Contact support@ontariomd.com for help in your practice.

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  • Like clinicians, OntarioMD is faced with increasing demand and limited resources. That’s why, in 2018, we introduced a streamlined onboarding approach that bundles any of our multiple digital health offerings and those we deploy on behalf of our service partners into a single practice visit – an approach that is appreciated by time-crunched clinicians for being more efficient and convenient. Learn more about our bundled approach.

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Education and Networking

At OntarioMD, we believe that in addition to providing clinicians with useful tools and support, our organization has a responsibility to ensure they have opportunities to network with EMR-connected peers and learn from best practices. The opportunities highlighted in this section are designed to do that.


CONFERENCES AND EVENTS

As Canada’s largest EMR-focused conference series, OntarioMD’s EMR: Every Step Conference has earned a reputation as one of the most important health care learning and networking events on the calendar. In 2018, hundreds of clinicians and stakeholders attended our conferences in London and Toronto, sharing ideas and earning CME credits.


We also brought learning and networking to communities across Ontario through our On the Road with OntarioMD regional seminar series. Each session delivered educational and applied content on a key health care topic. In 2018-2019, we focused on technology and best practices for safe opioid prescribing. During the fiscal year, 250+ clinicians and their staff attended 11 On the Road seminars.


PRIVACY AND SECURITY TRAINING AND RESOURCES

It’s essential that connected clinicians know how to keep patient health information private and secure. That’s why in 2018 we developed a comprehensive online Privacy and Security Training Module, accessible whenever and wherever clinicians and allied health professionals need it. It covers topics such as safeguarding PHI from breaches, and how to comply with obligations under PHIPA, and is certified by the College of Family Physicians of Canada for two MainPro+ credits. Learn more.

Our Leadership

Our experienced, respected leadership team is key to OntarioMD’s ability to remain agile, adaptable, and drive value for clinicians, patients and the health care system as a whole. The individuals listed here have considerable experience in health care and technology. Individually and collectively, they have forged relationships with clinicians, technology vendors, health care sector partners, patient advocates, government and other key stakeholders.


SARAH HUTCHISON

DENNIS FERENC

Chief Administrative Officer

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DENNIS FERENC

DARREN LARSEN

Chief Medical Officer

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DARREN LARSEN

ELIZABETH KELLER

Vice-President Product Strategy & Delivery

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ELIZABETH KELLER

ARIANE SIEGEL

General Counsel & Chief Privacy Officer

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ARIANE SIEGEL

CYNTHIA MACWILLIAM

Executive Director Client Services & Engagement

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CYNTHIA MACWILLIAM

ANDREW KING

Executive Director Technology & Integration

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ANDREW KING

SIMON LING

Program Director Insights4Care

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SIMON LING

Testimonials

  • The i4C Dashboard has been a concrete/visible example of how EMR data can help the clinicians manage practice challenges. It has prompted a desire for further EMR enhancements and tools. Our clinicians are embracing change where previously there was resistance. Thank you for allowing our team to participate in this initiative.

    — Wendy Dalby, Privacy Officer, Quality Improvement Support Specialist, Trent Hills FHT —
  • The i4C Dashboard enables, with a few clicks, chart audits on my entire practice for many quality indicators. For one specific success example, the Dashboard easily enabled a list of my patients on chronic higher dose narcotics. With this list, I was able to identify and work with these patients to successfully reduce their dosages.

    — Dr. Meghan Davis —
  • One of the best features of HRM is the speed of the delivery. As any physician will tell you, processing paperwork takes us away from direct patient care, our personal time and using this technology, we have been able to reclaim some of that time back.

    — Dr. Allan Lee, Chief Medical Information Officer and Hospitalist, Halton Healthcare Services —
  • I have found the eConsult EMR integration a very useful tool for providing patient care in Ontario.

    — Dr. Eric Hirshberg, Staff Urologist, Guelph General Hospital —

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